1. Agreement to these terms
By accessing or using Kepnote, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service. If you use Kepnote for an organization, you confirm that you have authority to accept these terms for that organization.
2. Eligibility and accounts
You must be legally able to enter into this agreement and meet the minimum age required in your country. Kepnote is not directed to children under 13. You must provide accurate account information, keep your credentials secure, and promptly tell us if you believe your account has been compromised.
Some local features work without an account. Cloud sync, managed search, cloud AI, and other online features may require an account and an active entitlement.
3. Your content and permission to operate
You retain all rights you have in content you add to Kepnote. When you choose a cloud or online feature, you grant Kepnote a limited, non-exclusive, worldwide license to host, copy, transmit, process, and format that content solely to provide, secure, maintain, and improve the service for you. This permission ends when the content is deleted from active systems, subject to the limited retention described in our Privacy Policy.
You are responsible for your content and must have the rights needed to save, upload, or process it. Saving a publicly available page does not transfer ownership of that page to you or Kepnote.
4. Acceptable use
You may not use Kepnote to:
- break the law or violate another person's privacy, intellectual property, or other rights;
- upload malware, interfere with the service, probe for vulnerabilities, or bypass access controls or usage limits;
- access another user's account or content without permission;
- send spam, facilitate abuse, exploitation, or harassment, or process content that is illegal to possess; or
- resell, reverse engineer, or misuse the service except where applicable law expressly permits it.
We may investigate misuse and restrict access when reasonably necessary to protect users, Kepnote, or others.
5. AI-assisted features
AI-generated titles, summaries, extracted details, reminders, transcripts, search results, and answers can be incomplete or wrong. Review important output against the attached source material. Kepnote does not provide medical, legal, financial, or other professional advice, and AI output should not be your only basis for important decisions.
Bring-your-own-key features connect directly to the provider you configure. Your agreement with that provider governs its service, charges, limits, and handling of submitted information.
6. Third-party services
Kepnote may rely on or link to third-party services such as sign-in, storage, semantic search, language models, source websites, app stores, and operating-system services. We do not control third-party content or availability. Their terms and policies apply to your use of their services.
7. Paid features
When Kepnote Premium is offered in the mobile app, it is a monthly auto-renewing subscription processed by Apple App Store or Google Play. The localized price, billing period, and any store-provided offer will be shown before you confirm a purchase. Your purchase is also governed by the applicable app store's billing, cancellation, and refund rules.
You can manage or cancel the subscription through the store account used to purchase it. Unless the store states otherwise, cancellation stops renewal and Premium access continues until the end of the paid period. A refund, revocation, failed renewal, or expiration may end access earlier. Uninstalling Kepnote, signing out, or deleting a Kepnote account does not by itself cancel an app-store subscription.
Taxes and third-party provider charges, including charges from an AI provider used with your own API key, are your responsibility unless stated otherwise. Kepnote does not receive your full payment-card details from Apple or Google.
8. Service availability and changes
We work to keep Kepnote useful and dependable, but we do not promise uninterrupted or error-free operation. Features may change, be limited, or be discontinued. When reasonably possible, we will give notice before a material change that removes an online feature you rely on and provide an opportunity to export affected content.
You are responsible for maintaining suitable backups or exports of content you cannot afford to lose. Export files are unencrypted and should be stored securely.
9. Suspension, termination, and deletion
You may stop using Kepnote at any time. You can delete supported memory types in the app and can request full account deletion using our Data Deletion page. The Data Deletion page describes current selective-deletion limits and how to request verified cloud cleanup.
We may suspend or terminate access if you materially breach these terms, create security or legal risk, or fail to pay a future applicable fee. Where appropriate, we will give notice and a chance to resolve the issue. Provisions that by their nature should survive termination—including ownership, disclaimers, limits of liability, and dispute provisions—will survive.
10. Disclaimers
To the fullest extent permitted by law, Kepnote is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that content will never be lost or that AI output will be accurate. Nothing in these terms excludes warranties or consumer rights that cannot lawfully be excluded.
11. Limits of liability
To the fullest extent permitted by law, Kepnote will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business interruption arising from use of the service. Kepnote's total liability for claims relating to the service will not exceed the greater of the amount you paid Kepnote for the service during the 12 months before the claim or US$100.
These limits do not apply where prohibited by law or to liability that cannot lawfully be limited. Your local consumer law may give you additional rights.
12. Disputes and governing rules
Before filing a formal claim, contact us and give us a reasonable opportunity to resolve the issue informally. These terms are governed by the laws that apply to the Kepnote provider, without overriding mandatory consumer protections that apply where you live. A court with lawful jurisdiction may hear disputes that cannot be resolved informally.
13. Updates to these terms
We may update these terms to reflect product, legal, or operational changes. We will post the new version and update the date above. If a change is material, we will provide additional notice when reasonably possible. Continued use after the effective date means you accept the updated terms, to the extent permitted by law.
14. Contact
Questions about these terms
Send us the details of your question. Do not include passwords, API keys, authentication tokens, or sensitive memory content unless our support team specifically requests it through a secure method.
support@kepnote.com